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Company Policies

Company Policies

Privacy Policy

A+ Pro Cleaning, LLC respects your right to personal privacy.  Information submitted using our online quote request form-such as your name, phone number, e-mail address, or street address-is maintained as confidential information, and will only be used to communicate with you about you request for cleaning services.  Information you submit will not be distributed or sold to any 3rd party. 
A+ Pro Cleaning, LLC’s policy relating to any and all client information obtained by A+ Pro Cleaning, LLC or its employees in the course of business relations is to likewise take all reasonable measures to maintain such information in the strictest confidence.

Arrival Times

A+ Pro Cleaning, LLC’s Professional Cleaners will at all times use best efforts to arrive punctually for each appointment at the scheduled appointment time.  Notwithstanding, due to traffic issues, navigation problems, auto accidents, and other circumstances that may at times be beyond our Professional Cleaners’ control, the Client will provide a 15-to-30-minute window on arrival. 

Failure to honor the 15-to-30-minute window, as specified, will be considered a cancellation.  (See “Cancellations and Scheduling Cleanings” below.)

Anytime A+ Pro Cleaning, LLC’s office staff or an on-call, after-hours representative of the company learns that one of our cleaners will arrive more than 15-to-30 minutes after than the scheduled time of an appointment, A+ Pro Cleaning, LLC will make every effort to immediately contact and inform the Client. 

Cancellations and Scheduling Changes

Efforts to provide quality cleaning services involve advance planning and scheduling, staffing arrangements, administrative costs, travel time and expense. 

Cancellations or scheduling changes made by text message or phone call between 9 a.m. and 5 p.m., PT, two or more before an appointment will result in no fee

Cancellations or scheduling changes by text or phone between 9 a.m. and 5 p.m., the day immediately preceding an appointment, will result in a administrative convenience fee billed to the client in the amount of $35

Last minute cancellations or scheduling changes on shorter notice, or “no-shows” the day of an appointment will be billed to the client at one half the price of the scheduled appointment.  “No shows” include arrivals anytime within the 15-to-30-minute arrival window described in the “Arrival Times” policy above. 

A+ Pro Cleaning, LLC’s cancellation policy applies to both appointments during the week and Saturday and Sunday appointments. 

In cases of true emergencies, unforeseen circumstances beyond the Client’s control, and where the Client has no history of past cancellations, A+ Pro Cleaning, LLC, at its sole discretion, reserves the right to waive or reduce any fee as the circumstances may warrant.

Man Hours

Service charges based on an hourly rate are calculated in “man hours.”  A “man hour” consists of one hour of labor by one professional cleaner.  This means, for example, that 3 hours of cleaning by two professional cleaners would be charged as 6 “man hours.” 


A+ Pro Cleaning, LLC asks that all clients make full and prompt payment for services rendered.  Unless otherwise specified, payments can generally be made by cash, check, or credit card. 

First-time visits or one-time move-out cleanings may require prior payment by credit card or payment in cash upon on arrival.
Returned Checks

Returned checks cause significant bank fees and delay prompt payment.  Returned checks will result in a returned check fee of $25 per check.

Trade Secrets, Proprietary Information, and Unfair Competition

A+ Pro Cleaning, LLC invests considerable time and resources in employee recruitment, training, and retention.  A+ Pro Cleaning, LLC also invests considerable resources and effort in the development of client relationships.
A+ Pro Cleaning, LLC strives to provide quality cleaning services at the most competitive rates possible, while at same time paying a living wage, maintaining all required licenses, coverages, safety and security protocols, and generally complying with all applicable laws.
Clients who directly and indirectly contract with current or former company employees without company consent may be subject by prior written agreement to a $1,500 per cleaner finder fee, and may be liable in a court action for separate or additional monetary damages, injunction, or other court relief.

From the time any client elects to directly hire a current or former employee of A+ Pro Cleaning, LLC, A+ Pro Cleaning, LLC renounces any and all legal responsibility for any liability arising by reason of the relationship of employment relationship thus created between the Client and any former employee of A+ Pro Cleaning.
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Basic Services:

• General House Cleaning
• Regular Housekeeping Services
• General Office Cleaning
• Professional Janitorial Services
• Maid Service
• Move-Out Cleaning
• Apartment Cleaning
• Post-Construction Cleaning
• Vacant Homes
• Rental & Management Properties

Additional Services:

• Floor Care
• Oven Cleaning
• Appliances
• Bathrooms
• Kitchens
• Windows
• Blind Cleaning
• Green Cleaning
• Fixtures